QuickBooks Desktop is one of the most popular and user-friendly accounting software programs businesses of all sizes use. Many often assert that this accounting software has fundamentally transformed the traditional methods businesses previously used to manage their finances. Not only has it smoothed business operations, but it has also made financial reporting and tax filing much easier and more accurate. Each year, Intuit, the developer of QuickBooks, releases new updates to the software to improve its performance and fix bugs or errors.
With regard to streamlining business operations and offering a much more efficient way to manage finances, one common issue users often encounter is QuickBooks error 15240. Today, in this article, we will briefly discuss the error, its possible causes, and the effective troubleshooting solutions you can use to resolve it. So, stay tuned and read this blog post till the last word.
What is QuickBooks Error 15240?
QuickBooks error 15240 is a payroll update error that is usually encountered by the users when they try to download new updates in the software. This error can also be due to issues with the internet connection or firewall settings on the computer. It is pertinent to note that this error can cause disruptions in the payroll process and may affect the accuracy of the financial records. This error is accompanied by two different messages, which are listed below:
- “QuickBooks error 15240: HRESULT XXXXX the QuickBooks update did not complete successfully.”.
- “QuickBooks error 15240: HRESULT XXXXX the payroll update did not complete successfully.”.
Considering the negative consequences of this error, it becomes crucial to address it promptly. As a user, you should understand the prompt reasons behind the error and carry out effective solutions so that you can resolve the error on time and get back to your accounting operations smoothly.
Causes Behind QuickBooks Error Code 15240
Understanding the primary causes and factors behind the error is critical for more effective troubleshooting. It will provide a fair understanding of why the error occurred on your computer, as well as how to fix it and prevent it from occurring again.
Let’s take a look at some of the most common reasons that contribute to the occurrence of error 15240 QuickBooks:
- If you are running QuickBooks software without administrative rights.
- An outdated version of the QB software can also be another crucial factor leading to the occurrence of such errors.
- Incorrect or damaged registry files.
- If you use the QuickBooks software in multi-user mode in a particular terminal service setting.
- The download link either needs to be validated or corrected.
- If you downloaded the wrong update for the QuickBooks software, you will most likely find yourself stuck with the QuickBooks desktop update error 15240.
Also Read:-How to Fix QuickBooks Error H101?
How to Fix QuickBooks Update Error 15240?
After a detailed understanding of the possible causes and factors behind the error, it’s time to explore the troubleshooting steps you can follow to eliminate it.
Without further delay, let’s explore the effective solutions you can implement on your workstation to resolve the error:
Solution 1. Run QuickBooks With Admin Rights
The very first solution that we recommend you follow to deal with the QuickBooks payroll update error code 15240 is:
- First of all, right-click on the QuickBooks desktop icon and choose the Run as Administrative option.
- Thereafter, navigate to the Properties section.
- At last, check-mark the Compatibility for all users option.
Solution 2. Configure the Internet Explorer Settings
If the Internet Explorer settings are causing the QuickBooks payroll update error code 15240, you can resolve it by adjusting or configuring the settings. This will ensure that QuickBooks software can connect to the internet properly and download the necessary updates without interruptions.
The following actions can be taken to configure the Internet Explorer settings on your workstation:
- At first, run the Internet Explorer browser on your computer.
- Thereon, click on the Gear icon and choose the Internet option.
- Move forward to the Advanced tab and then scroll down to the Security tab.
- Now, search there for the Use SSL 2.0 and Use SSL 3.0 options and checkmark them.
- Following the above steps, click on the Apply and OK option.
Solution 3. Verify the PC Date & Time Settings
If your computer’s date and time settings are incorrect, this can cause various issues with the SSL certificates and may even prevent Internet Explorer from exploring various websites.
Let’s take a look at the steps that you can execute on your computer to correct the date and time settings:
- First, right-click on the date and time at the bottom right of your PC screen.
- Now, set the correct date and time.
- At last, end the process by clicking on the Apply and OK options.
Solution 4. Reinstall QuickBooks Through the Clean Install Tool
Using a clean install tool, you can completely remove and reinstall QuickBooks software on your computer. This method will assist in resolving SSL certificate issues and guarantee a correct and conflict-free software installation.
Let’s take a look at the steps that you can follow to reinstall the QuickBooks desktop software on your computer through the clean install tool:
- The first step is to uninstall the QuickBooks software from your workstation.
- Therefore, rename the installation folders by installing and running the QuickBooks clean install tool.
- Afterwards, reinstall the QuickBooks software on your computer.
After completing the aforementioned steps, attempt to update the payroll again and verify if the QuickBooks error 15240 has been resolved. If you still get the error, the digital signature certificate may expire or be invalid. In that case, you must install the certificate again to overcome the error.
Solution 5. Install the Digital Signature Certificate
The digital signature certificate is responsible for verifying the authenticity of the software installed on your computer. Therefore, by installing a new digital signature certificate, you can fix all the temporary issues related to invalid or expired certificates leading to QuickBooks error 15240.
Here are the steps you can take on your computer to install the digital signature certificate:
- First, navigate to the Files\Intuit\Quickbooks, and then search for the QBW32.exe file.
- Right-click on the file and choose Properties.
- Afterwards, click the Digital Signature option and ensure that Intuit is checked in the signature list.
- Select Details and head forward to the Digital Signature Details section.
- Choose the View Certificate option, then click Install Certificate from the Certificate window.
- Click on the Next and Finish options.
- Finally, restart your computer and then relaunch QuickBooks software to download the latest updates.
Ending Note
As demonstrated above, this guide has covered five detailed solutions you can easily carry out on your workstation to resolve QuickBooks error 15240. However, if you encounter any issues while performing the solutions, we recommend contacting the QuickBooks customer support team. Our experts are highly trained and experienced in resolving various unwanted errors with the software and can provide personalized assistance to help you use it smoothly and efficiently.
